Before you start hunting down ghosts, it is important to identify if the problem generally falls within software or hardware side of things.

How to tell the difference? Connect CI Pad to a power source (USB wall charger or Carpe Lightweight holder with your bike started) and check the Power&Charge tab in the Carpe Manager app. If it indicates that CI pad is connected to a power source, the problem is most like just software.

Please check individual FAQs for debugging hardware and software charging issues (search FAQs for “charging”).

Tag: charging